All articles

My order says delivered but it hasn't arrivedUpdated 19 minutes ago

Sorry about that. Parcels marked as delivered usually turn up quickly. Before you contact us, please check:

  • Around your property: side entrances, the garage, behind bins or the meter box
  • With neighbours, reception, or building management if you're in a unit or business
  • Your tracking link, for a delivery photo or a note saying it went to a post office or parcel locker
  • The delivery address on your order confirmation email

Sometimes a parcel is scanned as delivered a day early, so it's worth waiting one more business day.

Still missing?

Email [email protected] with your order number and we'll follow it up with the carrier.

Was this article helpful?
Yes
No