My order says delivered but it hasn't arrivedUpdated 19 minutes ago
Sorry about that. Parcels marked as delivered usually turn up quickly. Before you contact us, please check:
- Around your property: side entrances, the garage, behind bins or the meter box
- With neighbours, reception, or building management if you're in a unit or business
- Your tracking link, for a delivery photo or a note saying it went to a post office or parcel locker
- The delivery address on your order confirmation email
Sometimes a parcel is scanned as delivered a day early, so it's worth waiting one more business day.
Still missing?
Email [email protected] with your order number and we'll follow it up with the carrier.