Shipping is calculated at checkout from your address and shown in your local currency. We don't offer free shipping. We ship from Newcastle, Australia with Australia Post and FedEx.

We ship every order from our workshop in Newcastle, NSW, Australia.
Shipping is calculated at checkout based on your address and what&apos;s in your cart, and it&apos;s shown in your local currency before you pay. To see an exact price, add your parts to the cart and enter your address at checkout. You don&apos;t have to complete the order.
<h3 id="do-you-offer-free-shipping">Do you offer free shipping?</h3>
No. We don&apos;t offer free shipping on any order. Shipping is always calculated at checkout.
<h3 id="carriers-we-use">Carriers we use</h3>
<ul>
<li>Within Australia: Australia Post (Parcel Post or Express Post)</li>
<li>International: Australia Post International (Standard or Express) or FedEx International</li>
</ul>
Where you have a choice, FedEx is usually the fastest option for international orders.
International orders may also attract import duties and taxes on arrival. See Will I have to pay import duties or taxes?

How much does shipping cost?

It depends on your address and the shipping option you choose. Enter your address at checkout to see the options available to you.

It depends on where you are and which shipping option you choose. We ship every order from Newcastle, Australia with Australia Post or FedEx.
Enter your address at checkout to see the shipping options available to you. You don&apos;t have to complete the order. See our <a href="https://denstoj.com.au/policies/shipping-policy">shipping policy</a> for more detail.
Delivery times are carrier estimates, not guarantees. Customs clearance, public holidays and remote addresses can add time.
A few items take longer to dispatch, and the product page will say so. For example, 3D printed tools are made to order. Products marked as under development ship once they&apos;re available.
Once your order is on its way, see How do I track my order?

How long does delivery take?

Yes. We ship from Newcastle, Australia to customers all over the world. Enter your address at checkout to see the options for your country.

Yes. We ship from Newcastle, Australia to enthusiasts, workshops and engine builders all over the world, including the USA, New Zealand, Japan, the UK and Europe.
Enter your address at checkout to see the shipping options and prices for your country.
<h3 id="country-not-showing-at-checkout">Country not showing at checkout?</h3>
Email <a href="mailto:sales@denstoj.com.au">sales@denstoj.com.au</a> with your address and the parts you&apos;re after and we&apos;ll work out a shipping quote for you.

Do you ship worldwide?

US orders sent by Australia Post have duties pre-paid by us. For every other country and carrier, any duties and taxes are paid by you on arrival.

It depends on where you are and how your order is sent.
<h3 id="united-states-sent-by-australia-post">United States, sent by Australia Post</h3>
Import duties are pre-paid by us, so there&apos;s nothing extra to pay when your parcel arrives.
<h3 id="everywhere-else-and-us-orders-sent-by-fedex">Everywhere else (and US orders sent by FedEx)</h3>
Any import duties, taxes and customs fees are paid by you when your parcel arrives. Every country has different rules, so we recommend checking with your local customs office before you order.
Duties and taxes aren&apos;t refundable if you return an item or make a warranty claim.
<h3 id="can-you-declare-a-lower-value-on-the-customs-invoice">Can you declare a lower value on the customs invoice?</h3>
Sorry, no. We get asked this a lot, but we declare the correct value on every order to keep everything above board.
<h3 id="do-your-prices-include-gst">Do your prices include GST?</h3>
Our prices are in Australian dollars and include GST where it applies. See What currency are your prices in?

Will I have to pay import duties or taxes?

No. We always declare the correct value and contents on the customs paperwork, for every customer.

No. We always declare the correct value and contents on the customs paperwork.We get asked this a lot, and we understand why. But under-declaring an order or marking it as a gift isn&apos;t allowed, and we keep everything above board for every customer.To see what you may pay when your order arrives, see Will I have to pay import duties or taxes?

Can you lower the customs value or mark my order as a gift?

When your order is dispatched we email you a tracking number and link. Tracking can take up to 24 hours to update after dispatch.

When your order is dispatched, we&apos;ll email you a shipping confirmation with your tracking number and a link to follow it with the carrier.
<ul>
<li>Tracking can take up to 24 hours to show movement after dispatch.</li>
<li>International parcels can go quiet for a few days while they clear customs. That&apos;s normal.</li>
</ul>
<h3 id="cant-find-your-tracking-email">Can&apos;t find your tracking email?</h3>
Check your spam or promotions folder first. Still nothing? Email <a href="mailto:support@denstoj.com.au">support@denstoj.com.au</a> with your order number and we&apos;ll send the tracking details through.

How do I track my order?

Check around your property, with neighbours and at your local post office or parcel locker, then email us with your order number if it still hasn't turned up.

Sorry about that. Parcels marked as delivered usually turn up quickly. Before you contact us, please check:
<ul>
<li>Around your property: side entrances, the garage, behind bins or the meter box</li>
<li>With neighbours, reception, or building management if you&apos;re in a unit or business</li>
<li>Your tracking link, for a delivery photo or a note saying it went to a post office or parcel locker</li>
<li>The delivery address on your order confirmation email</li>
</ul>
Sometimes a parcel is scanned as delivered a day early, so it&apos;s worth waiting one more business day.
<h3 id="still-missing">Still missing?</h3>
Email <a href="mailto:support@denstoj.com.au">support@denstoj.com.au</a> with your order number and we&apos;ll follow it up with the carrier.

My order says delivered but it hasn't arrived

If tracking hasn't updated for a while or your parcel is well past its delivery estimate, email us with your order number and we'll chase it with the carrier.

If your tracking hasn&apos;t updated for several days, or your parcel is well past its estimated delivery time, email <a href="mailto:support@denstoj.com.au">support@denstoj.com.au</a> with your order number.
We&apos;ll contact the carrier, lodge an investigation if needed, and keep you updated. If the carrier confirms your parcel is lost, we&apos;ll send a replacement or refund you in full, your choice.
International orders: parcels often show no movement for a few days while they&apos;re with customs. If it&apos;s still inside the delivery estimate, give it a little more time before getting in touch. See How long does delivery take?

What if my parcel is lost in transit?

Yes. Choose Local pickup at checkout and collect from Carrington, Newcastle, Tuesday to Thursday, 8:00 am to 5:00 pm. We'll email you when it's ready.

Yes. Choose Local pickup at checkout.
<ul>
<li>Usually ready within 1-2 business days. We&apos;ll email you when yours is ready to collect.</li>
<li>Collect from 12 Elizabeth Street, Carrington NSW 2294.</li>
<li>Pickup hours: Tuesday to Thursday, 8:00 am to 5:00 pm.</li>
</ul>
Please wait for your ready email before coming in, and bring your order number.
Need to collect outside those hours? Email <a href="mailto:info@denstoj.com.au">info@denstoj.com.au</a> and we&apos;ll try to arrange a time.

Can I pick up my order from your workshop?

Most orders are dispatched within 1 business day. We ship Monday to Friday, excluding NSW public holidays, and email you a tracking link as soon as yours is on its way.

Most orders are packed and dispatched from our Newcastle, NSW workshop within 1 business day. We ship Monday to Friday, excluding NSW public holidays.
As soon as your order is on its way, we&apos;ll email you a tracking number and link. See How do I track my order?
<h3 id="when-it-can-take-longer">When it can take longer</h3>
<ul>
<li>Weekends and NSW public holidays: orders placed then go out on the next business day.</li>
<li>Made-to-order items: 3D printed tools are made when you order, and the product page will say so.</li>
<li>Out of stock or in development: these ship once they&apos;re available. Email <a href="mailto:sales@denstoj.com.au">sales@denstoj.com.au</a> to join the waiting list.</li>
<li>Orders with a question: if we need to check fitment or your address, we&apos;ll email you first, which can add a day.</li>
</ul>
Once it&apos;s dispatched, delivery time depends on where you are and the shipping option you chose. See How long does delivery take?
Collecting from our workshop? Choose Local pickup at checkout and wait for your ready email. See Can I pick up my order from your workshop?

When will my order ship?

denstoj

Shipping costs, delivery times, tracking, duties and parcel issues.

Shipping and delivery

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