What if my parcel is lost in transit?Updated 19 minutes ago
If your tracking hasn't updated for several days, or your parcel is well past its estimated delivery time, email [email protected] with your order number.
We'll contact the carrier, lodge an investigation if needed, and keep you updated. If the carrier confirms your parcel is lost, we'll send a replacement or refund you in full, your choice.
International orders: parcels often show no movement for a few days while they're with customs. If it's still inside the delivery estimate, give it a little more time before getting in touch. See How long does delivery take?