You have 30 days from receiving your order to request a return. Parts must be unused, uninstalled and in their original packaging.

You have 30 days from the day you receive your order to request a return.
<h3 id="to-be-eligible">To be eligible</h3>
<ul>
<li>The part must be in the same condition you received it: unused, not installed, and in its original packaging</li>
<li>You&apos;ll need your order number or proof of purchase</li>
<li>You must request the return with us first. Parcels sent back without an approved return can&apos;t be accepted.</li>
</ul>
<h3 id="what-we-cant-take-back">What we can&apos;t take back</h3>
<ul>
<li>Parts that have been installed or used</li>
</ul>
<h3 id="costs">Costs</h3>
<ul>
<li>Return shipping is at your cost, and you arrange it</li>
<li>Original shipping costs aren&apos;t refundable</li>
<li>For international orders, customs duties and import taxes aren&apos;t refundable</li>
</ul>
<h3 id="shipping-into-the-european-union">Shipping into the European Union?</h3>
You can cancel or return your order within 14 days for any reason. The same condition requirements apply.
Ready to send something back? See How do I return an item?
Faulty, damaged or wrong items aren&apos;t treated as normal returns. See What if my order arrives damaged or faulty? Nothing in this policy limits your rights under the Australian Consumer Law.

What's your return policy?

Email support@denstoj.com.au with your order number and reason for return. Once it's approved we'll send you return instructions. Don't post it back before then.

<ol>
<li>Request the return. Email <a href="mailto:support@denstoj.com.au">support@denstoj.com.au</a> within 30 days of receiving your order. Include your order number, the part you&apos;re returning and why.</li>
<li>Wait for approval. We&apos;ll check it against our return policy and reply with the return address and instructions. Please don&apos;t send anything back before this, because unapproved returns can&apos;t be accepted.</li>
<li>Pack it well. Put the unused part back in its original packaging, add a note with your order number, and use a tracked service. For high-value parts, we recommend insured shipping.</li>
<li>Get your refund. Once your return arrives and passes inspection, we&apos;ll refund your original payment method. See When will I get my refund?</li>
</ol>
Return shipping is at your cost. Not sure you&apos;re eligible? Check What&apos;s your return policy?

How do I return an item?

Once your return is received and approved, we refund your original payment method within 10 business days. Your bank may take a few extra days to show it.

We&apos;ll email you once your return has arrived and been inspected, and let you know whether the refund is approved.
If it&apos;s approved, we&apos;ll refund your original payment method within 10 business days. Your bank or card provider may take a few more days to show it in your account.
If it&apos;s been more than 15 business days since we approved your refund and you still can&apos;t see it, email <a href="mailto:support@denstoj.com.au">support@denstoj.com.au</a> with your order number.
Paid in a currency other than AUD? Our prices are set in Australian dollars, so exchange rate movements between purchase and refund can make the amount slightly different in your currency.

When will I get my refund?

The fastest way is to return the original part for a refund and place a new order for the one you need. Check with us first if you're unsure about fitment.

We don&apos;t do direct swaps. The fastest way to get the right part is:
<ol>
<li>Return the original part under our return policy (unused, not installed, within 30 days). See How do I return an item?</li>
<li>Place a new order for the part you need. Order it straight away if you want it sooner, rather than waiting for your refund.</li>
</ol>
<h3 id="not-sure-which-part-you-need">Not sure which part you need?</h3>
Email <a href="mailto:support@denstoj.com.au">support@denstoj.com.au</a> with your make, model, year and engine code, plus any modifications such as camshafts or springs, and we&apos;ll confirm the right kit before you reorder.

Can I exchange an item?

Don't install it. Email support@denstoj.com.au straight away with your order number and photos of the parts, packaging and shipping label.

Please check your order as soon as it arrives. If anything is damaged, faulty or missing:
<ol>
<li>Don&apos;t install the part. Fitting a damaged component can cause further engine damage, and it makes the problem harder for us to assess.</li>
<li>Email <a href="mailto:support@denstoj.com.au">support@denstoj.com.au</a> straight away with:
<ul>
<li>Your order number</li>
<li>Clear photos of the affected parts</li>
<li>Photos of the packaging and shipping label if the box was damaged in transit</li>
<li>A short description of the problem</li>
</ul>
</li>
</ol>
We&apos;ll look at it and make it right. Please keep all the packaging until we&apos;ve sorted it out.
If a part develops a fault after it&apos;s been installed, see How do I make a warranty claim?

What if my order arrives damaged or faulty?

Sorry about that. Don't install it. Email support@denstoj.com.au with your order number and a photo of what you received and we'll sort it out.

Sorry about that. We&apos;ll fix it quickly.
<ol>
<li>Don&apos;t install the part. Parts that have been fitted can&apos;t be swapped.</li>
<li>Email <a href="mailto:support@denstoj.com.au">support@denstoj.com.au</a> with:
<ul>
<li>Your order number</li>
<li>A photo of the item you received, including any labels on the bag or box</li>
<li>The item you were expecting</li>
</ul>
</li>
</ol>
If we sent the wrong part, we&apos;ll cover the cost both ways. We&apos;ll send you a prepaid return label (or tell you how to send it back) and ship the right part to you.
If the part matches your order but doesn&apos;t suit your engine, see Can I exchange an item?

What if I receive the wrong item?

denstoj

Returns, refunds, exchanges, and damaged or wrong items.

Returns and refunds

What is a Rocker Retainer?

Which engines do you make parts for?

What are the signs of a dropped rocker?

When is the best time to fit Rocker Retainers?

Do Rocker Retainers let me rev my engine higher?

Will stiffer valve springs fix the rocker problem?

Do Rocker Retainers work with aftermarket camshafts or turbos?

Why do Rocker Retainer kits cost what they do?

Can I buy the clips separately?

Can I install Rocker Retainers myself?

Why do FA and FB engines need Rocker Retainers?

Did the valve spring recall fix the rocker problem on the 86 and BRZ?

Which vehicles does the FA/FB Rocker Retainer Kit fit?

What's included in the FA/FB kit?

Do I need to remove the engine to fit the FA/FB kit?

How do I install the FA/FB kit?

What are the FA20 valve clearance specs?

Will Rocker Retainer clips cause ticking or extra wear?

Can Denstoj install the kit for me?

What other upgrades help protect an FA20 or FA24 engine?

Toyota 86/GR86, Subaru BRZ, WRX + more (FA/FB)

Why does the G16E-GTS need Rocker Retainers?

Which GR Yaris and GR Corolla models do the G16E-GTS kits fit?

G16E-GTS: hydraulic lash adjusters or solid lifters?

Which camshaft and valve springs should I run on my G16E-GTS?

How do I install the G16E-GTS kit?

Toyota GR Yaris/GR Corolla (G16E-GTS)

Why does the 4G63 need Rocker Retainers?

Which 4G63 Rocker Retainer kit do I need?

Do the 4G63 kits fit the Eclipse, Talon, Laser or Galant VR-4?

Why do the 4G63 kits include only clips and no lash adjusters?

How do I install 4G63 Rocker Retainers?

Mitsubishi Lancer Evolution (4G63)

Why does the SR20 need Rocker Retainers?

Which SR20 engines do Denstoj kits fit?

SR20: hydraulic lash adjusters or solid lifters?

How do I install the SR20 kit?

Nissan S13 / S14 / S15 / N15 (SR20)

Products and fitment

How much does shipping cost?

How long does delivery take?

Do you ship worldwide?

Will I have to pay import duties or taxes?

Can you lower the customs value or mark my order as a gift?

How do I track my order?

My order says delivered but it hasn't arrived

What if my parcel is lost in transit?

Can I pick up my order from your workshop?

When will my order ship?

Shipping and delivery

Where can I buy Denstoj parts?

Can I cancel my order?

Can I change my order or delivery address?

What currency are your prices in?

What payment methods do you accept?

Do you offer discount codes, sales or free shipping?

How do I sign in to my account?

Can I get a discount?

Orders

What does your warranty cover?

How do I make a warranty claim?

Will fitting Rocker Retainers affect my car's factory warranty?

Warranty

Who is Denstoj?

How do I contact Denstoj?

Do you sponsor vehicles?

Do you sell to workshops, engine builders and distributors?

Do you still service cars?

Trade and contact